Effective Date: 06/12/24
At Pharmacy + Me, your privacy and security are our top priorities. This policy outlines how we collect, use, and protect your personal information, ensuring that your data is handled responsibly and securely.
Introduction
We are committed to safeguarding your privacy when you use our website and services. This Privacy and Security Policy explains:
- What information we collect
- How we use and share that information
- How we protect your data
- Your rights regarding your personal information
By using Pharmacy + Me, you consent to the terms outlined in this policy.
Information We Collect
We collect information to provide better services to you, including:
- Personal Information: This includes your name, email address, phone number, delivery address, and any other details you provide during account creation or order placement.
- Health Information: When you use our online pharmacy services, including consultations, we may collect health-related data such as prescription details, medical history, and any other relevant health information necessary to provide our services.
- Payment Information: To process orders, we may collect payment details like your card information. All payment data is securely encrypted.
- Usage Data: We collect information about how you use our website, including pages visited, time spent, and your IP address. This helps us optimize and improve our services.
How We Use Your Information
We use your personal and health-related data for the following purposes:
- To Process Orders: Your contact, health, and payment details are used to fulfill your orders and deliver the medicines you need.
- To Provide Consultations: Health information may be used by our qualified healthcare professionals to assess your needs and provide appropriate treatment or advice.
- To Improve User Experience: Usage data helps us monitor website performance and make improvements to enhance your browsing experience.
- To Communicate with You: We may send you order confirmations, delivery updates or marketing offers (with your consent).
- To Comply with Legal Obligations: We may need to retain certain data to meet regulatory or legal requirements, especially related to healthcare and pharmaceutical services.
How We Share Your Information
We respect your privacy and do not sell or share your personal data with third parties, except in the following circumstances:
- Healthcare Providers: Your health information may be shared with licensed healthcare professionals involved in providing consultations or fulfilling prescriptions.
- Payment Processors: To process payments, we work with secure third-party payment gateways. All transactions are encrypted to ensure your information is protected.
- Delivery Partners: To deliver your medications, we share your contact and address details with trusted couriers like Royal Mail.
- Legal Requirements: If required by law, we may share your information to comply with legal or regulatory obligations, such as reporting adverse drug reactions or providing data to law enforcement.
How We Protect Your Data
We take security seriously and have implemented several measures to protect your information:
- Encryption: All sensitive data, including payment and health information, is encrypted using industry-standard encryption protocols.
- Secure Servers: Your data is stored on secure servers with strict access controls to prevent unauthorized access.
- Regular Audits: We regularly review and update our security practices to safeguard against potential threats or breaches.
Your Rights
You have several rights regarding the personal information we collect:
- Access: You can request a copy of the personal data we hold about you at any time.
- Correction: You have the right to correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, subject to legal obligations.
- Withdrawal of Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. For more information, please refer to our Cookies Policy.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or regulatory requirements. Health-related information is retained in line with healthcare regulations and guidelines.
Third-Party Links
Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party sites you visit.
Identity Verification
To ensure the security and integrity of our services, we may use trusted third-party providers, to verify your identity. This process involves a “soft” credit check solely for identification purposes, which does not affect your credit score or appear on your credit report. We only share necessary information with our verification partners to confirm your identity, and this information is handled in compliance with data protection laws. For more details on how we protect your data, please refer to this Privacy Policy.
Updates to This Policy
We may update this Privacy and Security Policy from time to time. When changes are made, the revised policy will be posted on our website with the updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your data.
Contact Us
If you have any questions, concerns, or requests related to your privacy or this policy, please contact us:
- Email: [email protected]
- Phone: 01992 329953
- Address: 261 High Street, Waltham Cross, Hertfordshire, EN8 7BE
By using Pharmacy + Me, you agree to the terms outlined in this Privacy and Security Policy.
Your trust in our services is important to us, and we are committed to keeping your personal data safe and secure.
