At Pharmacy + Me, we strive to deliver your medicines and healthcare products quickly and safely. Below, you’ll find all the information you need about our delivery process, including options, timescales, costs, and what to do if there are any issues with your delivery.

  1. Delivery Options

    We offer several delivery options to ensure your order reaches you in the most convenient way:
    • Standard Delivery: Delivered within 2 – 3 working days.
    • Express Delivery: Delivered within 1-2 working days.
    • Next Day Delivery: Orders placed before 12 pm on a working day will be delivered the next working day. Orders placed after 12 pm will be delivered the day after next.
    • Same Day Delivery: Available for customers within certain postcodes. Orders placed before 12 pm will be delivered the same day.

  2. Delivery Charges

    • Standard Delivery: £2.89 (free on orders over £35)
    • Express Delivery: £4.39
    • DHL Next Day Delivery: £6.89
    • Same Day Delivery: £8.89 (local postcodes only)

  3. Couriers we use

    We partner with both Royal Mail and DHL as our trusted couriers to ensure safe, reliable, and timely delivery of your medicines.
    • Royal Mail: As one of the UK’s most reliable and established postal services, Royal Mail offers fast and secure delivery of your medicines directly to your door. With a vast nationwide network, Royal Mail ensures timely and efficient service, making it a trusted option for delivering both prescription and over-the-counter medicines safely. Their experience in handling sensitive deliveries guarantees that your health and privacy are always prioritized.
    • DHL: DHL is a global leader in logistics and express delivery services, known for their speed, precision, and reliable handling of sensitive shipments like medicines. DHL ensures your package is tracked in real-time and arrives safely at your location. With a strong reputation for efficiency, they are the perfect choice for time-sensitive medical needs, ensuring peace of mind with every delivery.

  4. Dispatch Times

    Orders placed before 12 pm on a working day (Monday to Friday) are typically dispatched on the same day. Orders placed after 12 pm or on weekends and bank holidays will be processed on the next working day.

  5. Receiving Your Order

    • Signature on Delivery: Some orders, particularly those containing prescription-only medicines, may require a signature upon delivery.
    • Missed Delivery: If you are not available to receive your delivery, the courier may leave a card with instructions on how to rearrange delivery or collect your parcel.

  6. Prescription Medicines Delivery

    Prescription medicines will only be dispatched once a valid prescription has been approved by our healthcare professionals. Delays in providing required information or prescriptions may affect delivery times.

  7. Tracking Your Order

    Once your order is dispatched, you will receive an email with tracking details so you can monitor your delivery status. The courier will inform you of your delivery date and provide an estimated time window for when it will arrive.

  8. Issues with Your Delivery

    If you encounter any issues with your delivery, such as delays, missing items, or damaged products, please contact our Customer Service team immediately at [email protected] or telephone 01992 329953. We will work quickly to resolve the issue.

  9. Returns and Refunds

    Please note that medicinal items cannot be returned unless they are faulty or incorrect.
    Non-prescription items can be returned by notifying us within 14 days of receiving delivery, provided they are unopened and in their original packaging. For more information, please refer to our Returns Policy.
    • Packaging: We take great care in ensuring that your medicines are securely packaged to protect their quality and integrity during transit. All orders are discreetly packaged for your privacy, using durable and tamper-proof materials to safeguard against damage. Our environmentally conscious packaging is designed to be both secure and sustainable, keeping your medications safe while reducing our environmental footprint. Whether it’s temperature-sensitive medicines or over-the-counter products, we ensure that your package arrives in perfect condition every time.
    • Delivering through letterbox: When it is safe for certain medications to be delivered through the letterbox, we offer this convenient option. Patients will be asked to confirm and tick this option at checkout. However, it’s important to carefully consider whether letterbox delivery is suitable for your household, especially if there are children or pets who may have access to the package. We prioritize safety, and it is your responsibility to ensure that this delivery method will not pose any risks.

  10. Contact Us

    If you have any questions, concerns, or requests related to your privacy or this policy, please contact us:

 

Thank you for choosing Pharmacy + Me.
We look forward to serving your healthcare needs.